Refund policy

14-day refund window

If you are not satisfied with a purchase (subscription or credit pack), you can request a full refund within 14 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or contact us and we will help. Refunds are also subject to the Paddle refund policy.

Failed processing

Independently of the above, credits reserved for a processing job that fails for technical reasons are returned to your balance automatically.

Cancelling a subscription

You can cancel at any time from the Billing page. Your plan stays active until the end of the paid period and will not renew.